If you are an instructor, the last thing you want is for your students to not receive your emails. Unfortunately, Hotmail recognizes many VIU email addresses as junk and automatically places emails from instructors and student services in the junk folder.

Students can prevent emails from their instructor or from VIU services from going to their Hotmail junk folder by adding the VIU email addresses to their Hotmail Safe Senders list.

1. Students should log in to their Hotmail account

2. Click on Options>More options (located in the upper right hand corner)


3. Under ‘Preventing Junk email’, click on ‘Safe and blocked senders’


4. Click on ‘Safe senders’

5. Add their instructors D2L and VIU email addresses to ‘Safe Senders’

For example, your instructors email addresses will be formatted as instructorusername@d2l.viu.ca and firstname.lastname@viu.ca