ABE Student Information

2024 / 2025

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  • Technology Help
    • Getting Started
      • Access a Computer or Laptop
      • Important Accounts
      • VIULearn / D2L
      • @my.viu.ca Email Account
      • Accessing internet
      • Technology Checklist
    • Computer Programs and Apps
    • Microsoft Teams / Online Meetings
      • Teams: How to Mute/Unmute and Chat
      • Teams: My Microphone Isn’t Working
      • Teams: How to Run a Test Meeting
    • Working with PDFs for Forms and Assignments
    • Scanning and Submitting Assignments
      • How To save a Google Doc as a Word or PDF file to upload to VIULearn
      • How to download an Office 365 Word document so a copy can be uploaded to VIULearn
      • How to generate a no-sign-in-required Google Document link
      • How to scan documents using your phone
  • Academic Help
    • Student Success Advisors
    • Tips for Learning Remotely
    • Learning Skills
    • Student Conduct Code Links
    • Contacting Instructors
    • Studying Strategies
    • Time Management
    • What will Online Class Look Like?
      • What is invigilation?
      • How to find the start and end date of courses
  • Student Resources
    • Financial Aid
      • AUG Grants
      • Scholarship Award and Bursary Profile
    • Registration and Important Dates
      • Important Dates
      • Sign Up or Withdraw From Classes
    • Books and Technology
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  • Learning Support
    • Learning Matters
    • Free Tutoring (Online and Face-to-Face)
    • Pathways to Post-Secondary Programs
    • Accessibility Services
    • Setting up a studying environment
    • Course Scheduling
      • How to Download the Course Schedule from the Student Record

Important Links & Contacts

You can dial any VIU phone numbers toll-free! Call 1-888-920-2221. Use the extension provided, or enter the last four digits of the phone number.

  • ABE General Inquiries
    • Email: acp@viu.ca
    • Phone: 250.740.6425
  • ACP Student Success Advisors (All campuses)
    • Aboriginal Student Transition – Sara Fulla
      • Email: ABE.Advising@viu.ca 
      • Call: 250.753.3245 Ext. 2193
    • Student Success (Nanaimo) – Sarah Spencer 
      • Email: ABE.Advising@viu.ca 
      • Call: 250.740.6255 
    • Student Success (Cowichan) – Shiyu Huang 
      • Email: ABE.Cowichan@viu.ca 
      • Call: 250.746.3527 
  • Financial Aid
  • General VIU Student Support
  • VIU Student Union (VIUSU)
  • Volunteer Tutor Program
    • Email: VolunteerTutorCoordinator@viu.ca
  • VIU Computer Account Help / IT Services
    • In-person Help: Building 305 (Library) Service Desk, Monday through Friday, 8:00 am to 4:30 pm
    • Email: StudentTechHelp@viu.ca
    • Live Chat: https://technology.viu.ca/student-guide
    • Call: 250.740.6300 (Stay on the line to connect, you may hear a recorded message first)
  • VIULearn and Teams Help / Centre for Innovation and Excellence in Learning
    • In-person Help: Building 305 (Library), Rooms 511 and 512
    • Email: learnsupport@viu.ca
    • Call: 250.740.6179
  • VIU Library
    • Email: library@viu.ca
    • Call:
      • Nanaimo: 250.740.6330
      • Cowichan: 250.746.3517
      • tiwšɛmawtxʷ: 1.888.920.2221 ext 6330
    • Website: http://libguides.viu.ca/researchhelp
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