{"id":96,"date":"2020-12-03T19:28:52","date_gmt":"2020-12-03T19:28:52","guid":{"rendered":"https:\/\/wordpress.viu.ca\/acplearnonline\/?page_id=96"},"modified":"2025-04-02T22:43:24","modified_gmt":"2025-04-02T22:43:24","slug":"important-accounts","status":"publish","type":"page","link":"https:\/\/wordpress.viu.ca\/acplearnonline\/computer-help\/important-accounts\/","title":{"rendered":"Important Accounts"},"content":{"rendered":"\n<p>If you need help with your student computer account, contact IT Services: <strong>Email:<\/strong> <a href=\"mailto:StudentTechHelp@viu.ca\">StudentTechHelp@viu.ca<\/a><br><strong>Phone:<\/strong> 1.250.740.6300 (Mon-Fri, 8am-4:30pm)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Student Computer Account<\/h2>\n\n\n\n<p>Your VIU computer account is how you will log into VIU technology tools like campus computers, campus wireless, and VIULearn (D2L). <strong>It is different from your student record account<\/strong>!<\/p>\n\n\n\n<p>Want to learn how to create your computer account? Here is a link the student technology guide: <a href=\"https:\/\/technology.viu.ca\/student-guide\" target=\"_blank\" rel=\"noreferrer noopener\">IT Student Guide Website<\/a>. Look under \u201cStep 3: Set Up Your Computer Account\u201d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Resetting Computer Account password<\/h3>\n\n\n\n<p>If you have forgotten your student computer account password you can follow the following steps:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed wp-block-embed-embed\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"how to reset your computer account password\" width=\"560\" height=\"315\" src=\"https:\/\/viu.video.yuja.com\/V\/Video?v=1157857&#038;node=6423765&#038;a=174387788\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Handout: <a href=\"https:\/\/wordpress.viu.ca\/acplearnonline\/files\/2025\/03\/Reset-your-computer-account-password.pdf\">Reset your computer account password<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Student Record<\/h2>\n\n\n\n<p>Your online student record is where you manage official business with the University. You can update your address or email, see your official grades, pay your fees and much more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Logging in to Your Student Record<\/h3>\n\n\n\n<p>To access your student record, go to <a href=\"https:\/\/my.viu.ca\">https:\/\/my.viu.ca<\/a><\/p>\n\n\n\n<p>Your <strong>username is your student number<\/strong> with no spaces or dashes.<\/p>\n\n\n\n<p>The first time you log in, you will need to create a password. The default password is your birth dates in YYMMDD format. &nbsp;For example, if your date of birth was September 8, 2001 you would put in 010908:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>01<\/strong> from the year 2001<\/li>\n\n\n\n<li><strong>09<\/strong> because September is the 9th month of the year<\/li>\n\n\n\n<li><strong>08<\/strong> from the day 8th day<\/li>\n<\/ul>\n\n\n\n<p>Once you log in, you will create a new password as well as a security question\/answer. Once you\u2019re done with this, you\u2019re good to go!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed wp-block-embed-embed\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"how to log into student record for the very first time\" width=\"560\" height=\"315\" src=\"https:\/\/viu.video.yuja.com\/V\/Video?v=1160388&#038;node=6431583&#038;a=158708655\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Handout: <a href=\"https:\/\/wordpress.viu.ca\/acplearnonline\/files\/2025\/03\/How-to-log-into-the-Student-Record-for-the-very-first-time.pdf\">How to log into the Student Record for the very first time<\/a><\/p>\n\n\n\n<p>If you need help accessing your student record, contact IT or Registration (see <a href=\"https:\/\/wordpress.viu.ca\/acplearnonline\/important-links-contacts\/\" data-type=\"page\" data-id=\"24\">Important Links &amp; Contacts<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need help with your student computer account, contact IT Services: Email: StudentTechHelp@viu.caPhone: 1.250.740.6300 (Mon-Fri, 8am-4:30pm) Student Computer Account Your VIU computer account is how you will log into&hellip;<\/p>\n","protected":false},"author":125,"featured_media":0,"parent":66,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-96","page","type-page","status-publish","hentry","empty-entry-meta"],"_links":{"self":[{"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/pages\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/users\/125"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":10,"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/pages\/96\/revisions"}],"predecessor-version":[{"id":999,"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/pages\/96\/revisions\/999"}],"up":[{"embeddable":true,"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/pages\/66"}],"wp:attachment":[{"href":"https:\/\/wordpress.viu.ca\/acplearnonline\/wp-json\/wp\/v2\/media?parent=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}