Word Skills
- Working with Paragraphs
- Check Spelling and Grammar
- Enable revision tracking in a document
- Accept or reject a revision
- Insert a comment in a document
- Delete a comment from a document
- Customize the Ribbon Bar
Word Activity
Download the document below and format it using the skills that we’ve learned in class.
Grenny, Joseph, et al. Crucial Conversations: Tools for Talking When Stakes Are High. McGraw Hill, 2022.
Chapter 1: What’s a Crucial Conversation? And who cares?
- Resolving custody or visitation issues with an ex-spouse
- Dealing with a rebellious teen
- Talking to a team member who isn’t keeping commitments
- Confronting a loved one about a substance abuse problem
- Talking to a colleague who is hoarding information or resources
- Giving an unfavourable performance review
- Asking in-laws to quit interfering
- Talking to a co-worker about a hygiene problem
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Chapter 4: Look and Learn – How to Notice When Safety Is at Risk
Watch for conditions- “It takes both knowledge and practice to know what to look for and then actually see it” (p 54).
Learn to Spot Crucial Conversations
- “…you’re about to enter the danger zone” (p 54).
Learn to Look for Safety Problems
- “Catch the signs before it becomes an argument” (p 55).
- “Keep a constant vigil on safety” (p 55).
- “healthy dialogue [=] (freely adding to the pool of meaning)” (p 55).
- “When it’s safe, you can say anything” (p 55).
- “Dialogue calls for the free flow of meaning – period. And nothing kills the flow of meaning like fear” (p 55).
- “People rarely become defensive simply because of what you’re saying. They only become defensive when they no longer feel safe” (p 56).
- “… see and understand that safety is at risk” (p 56).
- “You [feel] safe receiving the feedback because you trusted the motives … of the other person” (p 56).
- “… if you don’t feel safe, you can’t take any feedback” (p 56).
- “When it’s unsafe, you start to go blind” (p 56).
- “Silence and violence … signs that people are feeling unsafe” (p 57).
Silence
- “any act to purposefully withhold information from the pool of meaning” (p 58).
- “Masking – consists of understanding or selectively showing our true opinions. Sarcasm, sugarcoating, and couching are some of the more popular forms.
- Avoiding – involves steering completely away from sensitive subjects. We talk, but without addressing the real issue.
- Withdrawing – means pulling out of a conversation altogether. We either exit the conversation or exit the room.” (p 59)
Violence
- “… consists of any verbal strategy that attempts to convince, control, or compel others to your point of view … [forces] meaning into the pool” (p 60).
- “Controlling – coercing others to your way of thinking. Cutting others off, overstating your facts, speaking in absolutes, changing the subject, using directive questions to control the conversation.
- Labelling – putting a label on people or ideas so we can dismiss them under a general stereotype or category.
- Attacking – belittling, threatening“ (pp 60-61).
Chapter 5: Make It Safe – How to Make It Safe to Talk About Almost Anything
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