VIULearn Scheduled Maintenance April 21-25

We will be updating the way VIULearn receives information from VIU’s registration and records systems between April 21-25. During this update window, new information about enrolments, courses, and users will not be automatically imported to VIULearn. All changes made between April 21 and 25th will be imported once the maintenance is completed. 

If you need immediate access to a course in VIULearn during this window, please email learnsupport@viu.ca with your name, student number (if applicable) and the full course name (including the semester and section) so we can assist you.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

VIUTube My Media Library May Not Be Available

Some users may receive a blank screen when attempting to view their videos in their My Media area. This issue has been intermittent and ongoing since 11:00am Tuesday March 29th, 2022.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

VIULearn Email Delivery Issue Ongoing

Students with Hotmail.com email addresses may not be receiving some emails sent or forwarded from VIULearn. Our vendor is continuing to investigate this issue. We apologize for any inconvenience.

If you have a Hotmail.com email on your Student Record, please check your internal VIULearn mailbox periodically for any missed emails or change your forwarding email in VIULearn. If you need help changing your email, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

VIUBlogs Maintenance Complete

The maintenance to VIUBlogs is complete and all systems should be performing normally. If you notice any challenges with your VIUBlogs site, please contact learnsupport@viu.ca so we can assist you.

Continued Challenge with Email Delivery to Hotmail.com

Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.

If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.

VIUBlogs Scheduled Maintenance – Feb 11, 8:30-12:30

VIUBlogs will be undergoing scheduled maintenance on Friday, February 11, 2022. In order to avoid losing any work, please refrain from making changes to any VIUBlogs sites between 8:30 am and 12:30 pm. The VIUBlogs platform will  be completely unavailable for up to two hours during this maintenance window.  

VIULearn Challenge with Hotmail.com Email is Ongoing

Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.

If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.

VIULearn Emails Not Delivered to Hotmail Email Addresses

Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.

If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.

If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.