Category: Uncategorized

Happy New Year everyone!  We hope 2014 brings you continued academic success!  VIULearn is working well.  Please keep in mind that new versions of Firefox, Chrome, and Internet Explorer are blocking some web content, including some content in VIULearn (Desire2Learn).  Please click here for more information.

A planned power shut down in the library has caused servers in the VIU IT department to fail repeatedly over the weekend.  There have been reported outages with VIULearn, VIUTube, Mediawiki, and WordPress.  As of this notice all services except VIUTube are back up.  We will update this notice when the situation is resolved.

Happy holidays!  The learn support service desk is closed for the holidays, re-opening on January 2nd.  We hope you have a nice break and will see you next year!

VIULearn is working well.  Please keep in mind that new versions of Firefox, Chrome, and Internet Explorer are blocking some web content, including some content in VIULearn (Desire2Learn).  Please click here for more information.

VIULearn will be undergoing its monthly service window on December 8th, between 10pm and 4am.  The service will be unavailable for approximately 10 minutes at some point in this timeframe.  We apologize for any inconvenience.  Make sure you regularly save your work during this window.

As of 10:15 PM, D2L reports that the outage has been resolved.  Please advise the CIEL at learnsupport@viu.ca if issues persist.  Thank you very much for your patience today.

UPDATE Nov 28 8:oo PM PST: Desire2Learn is currently experiencing technical difficulties.

VIU users may be unable to, or may experience issues when when trying to access content, pages or items within courses. Your course materials and work are still intact; the connection to them is just not working at the moment.

Thank you for your patience during this issue.

UPDATE Nov 28 2:40pm PST: Desire2Learn has resolved the issue and access to course materials should now be restored.

Thank you for your patience.

UPDATE Nov 28 1:44pm PST: Desire2Learn has identified the problem in a storage device and is working to fix it. Next update within an hour.

ISSUE: Desire2Learn is currently experiencing technical difficulties.

VIU users may be unable to, or may experience issues when when trying to access content, pages or items within  courses. Your course materials and work are still intact; the connection to them is just not working at the moment.

Thank you for your patience during this issue.

All systems are functioning normally.  Hope the term is going well!