We are pleased to report that all systems are currently stable.
If you need support with VIULearn, VIUTube, VIUBlogs or Microsoft Teams meetings, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Access to Discover, VIULearn’s self-registration tool, has been restored. Users should be able to view and register for courses through Discover as usual.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Discover, VIULearn’s self-registration tool, is currently unavailable. Courses will not load and using the search feature results in a 404 error. Users cannot currently register in courses through the Discover tool.
Our vendor is aware of this issue and is working to resolve it. Please watch this space for updates. If possible, please wait for a resolution before registering in Discover courses.
If users urgently need to register in Discover courses, please contact learnsupport@viu.ca or the owner of the specific course to request access.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
VIU IT will be performing important maintenance on April 28. VIUBlogs sites may be inaccessible for up to 30 minutes between 6:00 am and 7:00 am on Wednesday, April 28th 2021. Users will not be able to log in or view any VIUBlogs sites until after the maintenance is complete. IT recommends that users close VIUBlogs and not use that tool during the maintenance window.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
VIUTube service has been restored. Media can now be uploaded as normal. Thank you for your patience.
All systems are now stable. If you have any questions, please email learnsupport@viu.ca
We are continuing to see intermittent challenges with accessing and uploading VIUTube media. The service provider has made some modifications to improve performance and access. Users may experience further intermittent challenges while these modifications are being finalized.
Thank you for your patience. If you have any questions, please contact learnsupport@viu.ca
VIUTube experienced an issue with new media uploads over the weekend. Media uploaded on Sunday March 21st and the morning of Monday March 22nd may not appear in My Media. Our service provider has investigated and applied a fix to restore service. They are continuing to monitor the system in case of further issues.
New media uploads should be accessible in My Media. As a precaution when uploading media content, please use the Go to Media link and copy your media URL before navigating away. As long as you have the URL for your media, you should be able to view and share as normal. If you uploaded media during that time and do not have the media URL, we recommend re-uploading your media.
If you have any questions, please contact learnsupport@viu.ca
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