Author: Jacqueline Kirkham

We will be performing a network-wide update on VIUBlogs on Thursday, March 18 8:30-9:30 am. Individual sites may be unavailable for up to one minute while the update is deployed to all sites. We recommend postponing changes to your site during this update window.

A fix has been applied to resolve the challenges with VIUTube. If you are continuing to experience any errors or difficulty with VIUTube please report these challenges by emailing learnsupport@viu.ca.

We are continuing to see intermittent errors and slow loading times on VIUTube. If you receive an error, please refresh the page. Our service provider is currently working on deploying a solution to the underlying problem, but we do not yet have an ETA for when this will be fully resolved. Thank you for your patience. We apologize for the inconvenience.

If you have any questions, please contact learnsupport@viu.ca.

We are continuing to see intermittent challenges with accessing and uploading VIUTube media. Kaltura engineers are currently rebuilding the service index and have made some modifications to improve performance and access. This process may take several hours to complete. During this time users may notice some media missing from their My Media.

Thank you for your patience. If you have any questions, please email learnsupport@viu.ca.

We are continuing to see intermittent challenges with accessing and uploading VIUTube media. Our vendor and service provider are working to resolve these issues and improve stability of the platform. Thank you for your patience as we work to resolve this.

If you have any questions, please email learnsupport@viu.ca.

VIUTube is currently not available. Users are unable to access, view and upload media. Our vendor has been notified and is currently investigating the issue. We apologize for the inconvenience.

VIUTube servers were down from approximately 8:00 pm PST March 10 to 1:00 am PST March 11. During this outage, users may have seen errors when trying to play videos or access https://viuvideos.viu.ca.

The servers are back online; however, we are continuing to see experiencing intermittent performance issues as well as occasional 500 errors when loading media on VIUTube. There may be intermittent issues playing VIUTube media. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.

If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

Users may have experienced an error when trying to sign in to VIULearn, VIUBlogs, VIUTube, or Zoom between 11:30am-12:00pm on Tuesday, March 2, 2021. Services should now be working as expected. If you are still having trouble logging in, please email learnsupport@viu.ca.

All services are now stable.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUBlogs will be unavailable from 6:00 am – 7:00 am on Wednesday, February 24 while VIU servers undergo scheduled maintenance. Please do not use VIUBlogs (https://wordpress.viu.ca) during this maintenance window.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.