Author Archives: Jacqueline Kirkham

VIUTube System Maintenance June 26-28

VIUTube will be unavailable from Saturday, June 26th at 5:00am to Monday, June 28th at 8:00am PT while the system undergoes planned maintenance. During this outage window, users will be unable to access VIUTube or VIUTube media and Kaltura Personal Capture recordings cannot be uploaded.

We ask that all users avoid trying to access the service or upload content through Personal Capture over the weekend. We apologize for any inconvenience this may cause. If you have questions or concerns, please contact learnsupport@vu.ca.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIUTube Not Available

VIUTube is not currently available due to an outage on BCNet’s EduCloud server. Users may see an error when trying to access VIUTube or experience the page not loading. Embedded videos will not play at this time.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIUTube Service Restored

The underlying problem preventing VIUTube media from processing has been resolved and users can begin uploading media again as usual. Users may see a slight delay this afternoon as the backlog of uploaded media is processed. Thank you for your patience.

If you have any questions, please email learnsupport@viu.ca or call 250-740-6179.

VIUTube Processing Delays

There is currently an issue preventing VIUTube videos from being processed after upload. We recommend not uploading videos to VIUTube at this time. Videos upload on or after April 5, 2021 may be affected. Please retain any source files for uploaded media until this issue is resolved.

The problem has been reported to our vendor who is investigating. At this time we do not have an estimated time for resolution. If you have any questions, please email learnsupport@viu.ca. We apologize for the inconvenience.

VIUTube Service Restored

VIUTube service has been restored. Media can now be uploaded as normal. Media that was uploaded between 11:30 pm March 17 and 10:30 am March 18 may not appear in your My Media. We are currently investigating this challenge. Thank you for your patience.

All systems are now stable. If you have any questions, please email learnsupport@viu.ca .

VIUTube Media Not Appearing

We are currently seeing a challenge where new media uploads on VIUTube are not showing up in My Media as expected. When uploading media content, please use the Go to Media link and copy your media URL before navigating away. Our service provider is currently investigating. As long as you have the URL for your media, you should be able to view and share as normal. We apologize for the inconvenience.

If you have any questions, please contact learnsupport@viu.ca

VIUBlogs Maintenance

We will be performing a network-wide update on VIUBlogs on Thursday, March 18 8:30-9:30 am. Individual sites may be unavailable for up to one minute while the update is deployed to all sites. We recommend postponing changes to your site during this update window.

A fix has been applied to resolve the challenges with VIUTube. If you are continuing to experience any errors or difficulty with VIUTube please report these challenges by emailing learnsupport@viu.ca.

VIUTube Challenge Update

We are continuing to see intermittent errors and slow loading times on VIUTube. If you receive an error, please refresh the page. Our service provider is currently working on deploying a solution to the underlying problem, but we do not yet have an ETA for when this will be fully resolved. Thank you for your patience. We apologize for the inconvenience.

If you have any questions, please contact learnsupport@viu.ca.