Author Archives: Jacqueline Kirkham

VIUTube Not Accessible

Update: UBC is still working to resolve issues on their servers resulting in VIUTube (http://viuvideos.viu.ca) not loading at this time.  Videos which are embedded in VIULearn or on external websites should now play as expected.  We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.

Challenges with VIULearn in Chrome Browser

At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

VIUBlogs Scheduled Update May 6

We will be conducting an update on VIUBlogs Monday, May 6 between 6:00 am and 9:00 am.  During this window, users may experience brief outages. We recommend not making changes to your blog during the maintenance window.

This update will introduce the new content creation experience for VIUBlogs. You can learn more about what is new at http://bit.ly/VIUBlogs

Systems Stable

We are pleased to report that VIULearn, VIUBlogs, and VIUTube systems are stable. Students should now be able to access their Student Record to reset their Student Computer Accounts if necessary.

For more details on the ongoing IT issue, please visit https://viu-it.statuspage.io/