Author Archives: Jacqueline Kirkham

VIUTube No Media Showing in My Media

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

VIUTube Not Accessible

Update: UBC is still working to resolve issues on their servers resulting in VIUTube ( not loading at this time.  Videos which are embedded in VIULearn or on external websites should now play as expected.  We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.

Challenges with VIULearn in Chrome Browser

At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.

If you have questions or concerns, please contact us at or call 250-740-6179.

VIUBlogs Scheduled Update May 6

We will be conducting an update on VIUBlogs Monday, May 6 between 6:00 am and 9:00 am.  During this window, users may experience brief outages. We recommend not making changes to your blog during the maintenance window.

This update will introduce the new content creation experience for VIUBlogs. You can learn more about what is new at