Author: Jacqueline Kirkham

VIUBlogs will be undergoing maintenance to improve security on Monday, November 30, 10:00-10:30 am. We recommend not making changes to your VIUBlogs site during the maintenance window.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

The issue preventing VIUTube uploads from processing has been resolved. However, there is a backlog of videos currently waiting for processing. Users may experience slower than usual processing times through this afternoon and evening.

If you have any questions, please email learnsupport@viu.ca

Our vendor is currently investigating a problem which is preventing media uploads submitted this morning from being processed. We apologize for any inconvenience this may cause.

If you have any questions, please email learnsupport@viu.ca

A problem has been identified which was preventing the processing of some flavours for VIUTube media. This problem has been resolved, but it will take some time for the queue of waiting videos to be processed. If you urgently need access to a video that is stuck in processing, please email learnsupport@viu.ca with the video details. Users may not be able to access high definition flavours of some videos until all processing has completed.

VIUTube users may see internal server errors when trying to access video analytics.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUTube will be undergoing maintenance on Saturday, October 10, 2020 from 6:00 am – 9:00 am. During this window users uploading media may experience delays or unexpected errors during upload. Users will not be able to edit, clip, copy, or make any changes to their uploaded media during this maintenance window.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIULearn may load slower than usual. Our vendor, D2L, is working to resolve the underlying challenge on their servers.

All other systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are experiencing performance and long delay issues as well as occasional 500 errors when loading media on VIUTube. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.

If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.