Author: Jacqueline Kirkham

VIUTube users may see internal server errors when trying to access video analytics.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUTube will be undergoing maintenance on Saturday, October 10, 2020 from 6:00 am – 9:00 am. During this window users uploading media may experience delays or unexpected errors during upload. Users will not be able to edit, clip, copy, or make any changes to their uploaded media during this maintenance window.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIULearn may load slower than usual. Our vendor, D2L, is working to resolve the underlying challenge on their servers.

All other systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are experiencing performance and long delay issues as well as occasional 500 errors when loading media on VIUTube. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.

If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

We are pleased to report that all systems are stable.

VIUBlogs will be updated to WordPress version 5.5 on Friday, August 28, 8:30-9:00 am. Users may experience a brief (up to 15 minutes) interruption in service while the update is applied to their site.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.

Students and employees will now log in to VIULearn using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU login page. Once you sign in, you will be automatically sent to the page you were trying to access. 

If you have questions, please email learnsupport@viu.ca.