Author: Jacqueline Kirkham

We are currently seeing slow speeds and intermittent access to VIULearn. We are working with our vendor, D2L, to investigate and resolve this challenge. We apologize for the inconvenience.

We are pleased to report that all systems are stable.

We are please to report that yesterday’s challenges with the VIUTube update have been resolved. All systems are now stable. If you have any questions, or if you are seeing anything unexpected in VIUTube, please email learnsupport@viu.ca

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

There are some ongoing issues in VIUTube following yesterday’s update.  Users may experience some performance issues including media not appearing as expected in My Media. Kaltura engineers are actively working to resolve these issues and will have full services restored as soon as possible. We apologize for the inconvenience.

We are pleased to report that all systems are stable.

VIUTube is now accessible. Videos can be played and shared as normal.

Media uploads are still not working as expected. We apologize for the inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

VIUTube is currently not available due to an outage on UBC’s servers where VIUTube media are stored. At this time there is no ETA for when this problem will be resolved.  We apologize for the inconvenience.