Author: Jacqueline Kirkham

VIUTube No Media Showing in My Media

July 29, 2019 / Jacqueline Kirkham / 0 Comments

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

VIUTube Performance Issues After July 27 Update

July 28, 2019 / Jacqueline Kirkham / 0 Comments

There are some ongoing issues in VIUTube following yesterday’s update. Users may experience some performance issues including media not appearing as expected in My Media. Kaltura engineers are actively working to resolve these issues and will have full services restored as soon as possible. We apologize for the inconvenience.

VIUTube Scheduled Maintenance July 27

July 12, 2019 / Jacqueline Kirkham / 0 Comments

VIUTube will undergo routine maintenance on Saturday July 27th between 12:00pm and 10:00pm. During this time VIUTube will be unavailable. We apologize for any inconvenience.

All Systems Stable

June 19, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

VIUTube Uploads Not Processing

June 19, 2019 / Jacqueline Kirkham / 0 Comments

VIUTube is now accessible. Videos can be played and shared as normal.

Media uploads are still not working as expected. We apologize for the inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

VIUTube Not Accessible

June 18, 2019 / Jacqueline Kirkham / 0 Comments

Update: UBC is still working to resolve issues on their servers resulting in VIUTube (http://viuvideos.viu.ca) not loading at this time. Videos which are embedded in VIULearn or on external websites should now play as expected. We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.

VIUTube Unavailable

June 18, 2019 / Jacqueline Kirkham / 0 Comments

VIUTube is currently not available due to an outage on UBC’s servers where VIUTube media are stored. At this time there is no ETA for when this problem will be resolved. We apologize for the inconvenience.

Challenges with VIULearn in Chrome Browser

June 17, 2019 / Jacqueline Kirkham / 0 Comments

At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

All Systems Stable

May 6, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

VIUBlogs Scheduled Update May 6

April 29, 2019 / Jacqueline Kirkham / 0 Comments

We will be conducting an update on VIUBlogs Monday, May 6 between 6:00 am and 9:00 am. During this window, users may experience brief outages. We recommend not making changes to your blog during the maintenance window.

This update will introduce the new content creation experience for VIUBlogs. You can learn more about what is new at http://bit.ly/VIUBlogs