Author: Jacqueline Kirkham

Scheduled Maintenance Wednesday September 11

September 9, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report all systems are stable.

On Wednesday, September 11, 2019, the IT department will be performing a monthly update that will prevent on campus access to VIULearn, VIUTube, and VIUBlogs for up to 15 minutes at a time during the maintenance windows. Maintenance is scheduled from 6:00 am to 7:30 am and from 5:00 pm to 6:30 pm. For more information please see https://viu-it.statuspage.io/.

Users who are accessing our systems from home may experience challenges logging in if attempting to sign in during the maintenance window.

All Systems Stable

September 5, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

All Systems Stable

September 5, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

At this time, the VIUBlogs site wordpress.viu.ca is not accessible from the Eduroam WiFi network. If you are trying to access a VIUBlogs site from campus, please connect to the VIU Secure wireless network in order to access these sites.

VIULearn Not Loading

September 5, 2019 / Jacqueline Kirkham / 0 Comments

At this time you may experience slow load times or errors trying to access VIULearn. Our vendor D2L has technicians working to fix this problem. We apologize for the inconvenience and will have service back up as soon as possible.

VIUBlogs Not Loading on Eduroam Network

September 4, 2019 / Jacqueline Kirkham / 0 Comments

All Systems Stable

August 19, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

VIULearn Intermittent Access

August 19, 2019 / Jacqueline Kirkham / 0 Comments

We are currently seeing slow speeds and intermittent access to VIULearn. We are working with our vendor, D2L, to investigate and resolve this challenge. We apologize for the inconvenience.

All Systems Stable

July 31, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report that all systems are stable.

VIUTube Update Complete

July 30, 2019 / Jacqueline Kirkham / 0 Comments

We are please to report that yesterday’s challenges with the VIUTube update have been resolved. All systems are now stable. If you have any questions, or if you are seeing anything unexpected in VIUTube, please email learnsupport@viu.ca

VIUTube No Media Showing in My Media

July 29, 2019 / Jacqueline Kirkham / 0 Comments

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.