We are pleased to report that all systems are stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.
We are pleased to report that all systems are stable.
VIUBlogs will be updated to WordPress version 5.5 on Friday, August 28, 8:30-9:00 am. Users may experience a brief (up to 15 minutes) interruption in service while the update is applied to their site.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.
Users are unable to log in to VIUTube following the recent update. Users will see “invalid username/password” when trying to log in at https://viuvideos.viu.ca. We are working with Kaltura engineers to resolve these issues and will have full services restored as soon as possible. We apologize for the inconvenience.
Instructors in VIULearn can upload and access their media from the VIUTube link under Faculty Tools within their VIULearn course.
VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.
VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window.
As of August 13th, videos recorded using VIUTube’s Express Capture are not saving due to an unforeseen issue. This issue should be resolved once the scheduled maintenance has been completed.
While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture If you have questions, please contact learnsupport@viu.ca.
Videos recorded using VIUTube’s Express Capture are currently not saving due to an unforeseen issue. We are working with our vendor Kaltura to resolve this issue as soon as possible. This outage affects all users who are attempting to record new videos using Express Capture.
While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture
All other systems including Personal Capture, access to videos, and uploading and playback on VIUTube are available and stable.
VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.