Author Archives: Jacqueline Kirkham

VIUTube No Media Showing in My Media

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

VIUTube Not Accessible

Update: UBC is still working to resolve issues on their servers resulting in VIUTube (http://viuvideos.viu.ca) not loading at this time.  Videos which are embedded in VIULearn or on external websites should now play as expected.  We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.