Monthly Archives: May 2013

Issues viewing PDF’s and MS Office files in Content Preview

We are currently investigating an issue which is impacting users trying to view PDF and Microsoft Office files from within the D2L content preview. Some PDF and Microsoft Office files fail to load in the content window. As a workaround users can download the files and view them from their desktop. We are working with Desire2Learn to resolve this issue as soon as possible and will update the community once this has been resolved.

Some users experiencing D2L login issues

The IT department at VIU is in the process of upgrading a major piece of equipment which is intermittently causing authentication issues for users logging into D2L.  If you experience login issues wait 20 to 30 seconds and try again. The issue should resolve itself. If you are still not able to login to Desire2Learn after 30 seconds, exit your internet browser and start a new internet browser session.

Thank you for your patience during this equipment upgrade.