Monthly Archives: May 2022

Changes to CIEL Support Request Platform – June 7, 2022

On Wednesday, June 7, 2022, CIEL will be changing over to the new ticket management system implemented by the IT department in December. VIU employees and students can continue to request support by emailing However, the automatic email confirmation when you submit a request and the format for replies sent by the CIEL team will look slightly different. Replies from our new system will come from CIEL SERVICES.  

While we are in the process of switching to the new system there may be a delay in sending the automatic ticket created emails. If you are replying to or updating an existing support request that was submitted on or before June 1, you may receive an automated “ticket created” email. You can reply to the ticket created confirmation email to add additional information to your request at any time.

If you have any questions about this change or need support with VIULearn, VIUTube, VIUBlogs, or Zoom please contact the Centre for Innovation and Excellence in Learning at or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.