Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning. 

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.

We are currently experiencing delays in emails sent to learnsupport@viu.ca and ciel@viu.ca creating new tickets or adding replies to existing tickets. Our vendor is investigating the issue and will have it resolved as soon as possible.

In the meantime, please continue to email support requests to learnsupport@viu.ca. CIEL staff will monitor that inbox and get back to you as soon as possible. You will not receive the automated email confirming your message has been received at this time.

If you have an existing ticket or issue that you want to update, you can open a brand new email to learnsupport@viu.ca with a reference to your original ticket request and we will append your comment or question onto your existing ticket or you can call us at 250-740-6179 for more immediate assistance.

Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning. 

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.

Some users may encounter a security error when trying to sign in to VIULearn. The IT team is aware of this challenge and working to find a resolution. In the meantime, please try logging in at https://learn.viu.ca/d2l/login?noRedirect=1.

You can find updates about the current issue at https://viu-it.statuspage.io/

If you have any questions or concerns, please contact us at learnsupport@viu.ca or the IT department at ithelp@viu.ca.

Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning.

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.