Ticket Request and Replies Not Processing

We are currently experiencing delays in emails sent to learnsupport@viu.ca and ciel@viu.ca creating new tickets or adding replies to existing tickets. Our vendor is investigating the issue and will have it resolved as soon as possible.

In the meantime, please continue to email support requests to learnsupport@viu.ca. CIEL staff will monitor that inbox and get back to you as soon as possible. You will not receive the automated email confirming your message has been received at this time.

If you have an existing ticket or issue that you want to update, you can open a brand new email to learnsupport@viu.ca with a reference to your original ticket request and we will append your comment or question onto your existing ticket or you can call us at 250-740-6179 for more immediate assistance.

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