Category Archives: Uncategorized

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIUTube System Maintenance June 26-28

VIUTube will be unavailable from Saturday, June 26th at 5:00am to Monday, June 28th at 8:00am PT while the system undergoes planned maintenance. During this outage window, users will be unable to access VIUTube or VIUTube media and Kaltura Personal Capture recordings cannot be uploaded.

We ask that all users avoid trying to access the service or upload content through Personal Capture over the weekend. We apologize for any inconvenience this may cause. If you have questions or concerns, please contact learnsupport@vu.ca.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIUTube Not Available

VIUTube is not currently available due to an outage on BCNet’s EduCloud server. Users may see an error when trying to access VIUTube or experience the page not loading. Embedded videos will not play at this time.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIUTube Service Restored

The underlying problem preventing VIUTube media from processing has been resolved and users can begin uploading media again as usual. Users may see a slight delay this afternoon as the backlog of uploaded media is processed. Thank you for your patience.

If you have any questions, please email learnsupport@viu.ca or call 250-740-6179.

VIUTube Processing Delays

There is currently an issue preventing VIUTube videos from being processed after upload. We recommend not uploading videos to VIUTube at this time. Videos upload on or after April 5, 2021 may be affected. Please retain any source files for uploaded media until this issue is resolved.

The problem has been reported to our vendor who is investigating. At this time we do not have an estimated time for resolution. If you have any questions, please email learnsupport@viu.ca. We apologize for the inconvenience.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST and will get back to you as soon as possible.

VIUTube Challenge Update

We are continuing to see intermittent challenges with accessing and uploading VIUTube media. The service provider has made some modifications to improve performance and access. Users may experience further intermittent challenges while these modifications are being finalized.

Thank you for your patience. If you have any questions, please contact learnsupport@viu.ca