Category Archives: Uncategorized

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

Viuvideos.viu.ca No Longer Available

The old VIUTube platform (viuvidoes.viu.ca) is no longer in service. If you encounter any linked or embedded media that is displaying an error or pointing to the old site, please email CIEL at learnsupport@viu.ca with the URL of where that media is shared and a brief description so we can assist with updating that media.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

CIEL.viu.ca Display Issues – Update

CIEL’s website (https://ciel.viu.ca) is continuing to experience some display issues. The site is fully functional, but menus and central landing pages on the site may display a list of links instead of the usual layout.

VIU’s IT department is working to resolve these challenges. We thank you for your patience and apologize for any inconvenience.

If you need support with finding information you would normally look for on our website, or with any of the tools we support including VIULearn, VIUTube, VIUBlogs and Zoom, please contact us by email at learnsupport@viu.ca or call 250-740-6179.

CIEL.viu.ca Display Issues – All Browsers

Pages are not loading as expected on the CIEL website (https://ciel.viu.ca). VIU’s IT department is working with relevant vendors and stakeholders to resolve these challenges. We thank you for your patience and apologize for any inconvenience.

If you need support with finding information you would normally look for on our website, or with any of the tools we support including VIULearn, VIUTube, VIUBlogs and Zoom, please contact us by email at learnsupport@viu.ca or call 250-740-6179.

Viuvideos.viu.ca No Longer Available

The old VIUTube platform (viuvidoes.viu.ca) is no longer in service. If you encounter any linked or embedded media that is displaying an error or pointing to the old site, please email CIEL at learnsupport@viu.ca with the URL of where that media is shared and a brief description so we can assist with updating that media.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

Browser Capture Restored, All Systems Stable

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 5:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

If you experienced “Processing Failed” errors in VIUTube after a Browser Capture recording, your recordings should now have processed successfully. If you are still seeing any lingering challenges, please let us know.

Processing Failed Error Message for Videos Uploaded via Browser Capture

When using VIUTube’s Browser Capture application, users will get a Processing Failed error message after their browser capture videos have been uploaded to VIUTube.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

In the meantime, please do not delete any videos that have failed to process.

If you need to record a browser capture video while this issue is ongoing, please Download your browser capture video rather then clicking the Upload button. Once the video file has downloaded to your device, please upload the file to your VIUTube media library using the standard uploading process.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

VIUTube – Media Migration

VIUTube media has been migrated to the new platform. Employees should see their media in a folder in Manage Media inside the new platform. 

Students who use VIUTube will need to access VIUTube from the link in the VIULearn navigation bar to trigger the account creation process. Once the account has been created, students can email CIEL to let us know their account has been created and they would like their content migrated to their account. 

Please check your media library by September 15, 2022 to ensure all of your media appears as expected. If you see any discrepancies please contact CIEL as soon as possible with the details of what you expected to see and do not. All media on the old VIUtube platform will be permanently deleted once that service ends on September 30, 2022.

If you have questions about accessing your media or any other element of using the new VIUTube, please contact us at learnsupport@viu.ca so we can assist you.