Category Archives: Uncategorized

All Systems Stable

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

All Systems Stable

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUTube Media Processing Delays

A problem has been identified which was preventing the processing of some flavours for VIUTube media. This problem has been resolved, but it will take some time for the queue of waiting videos to be processed. If you urgently need access to a video that is stuck in processing, please email learnsupport@viu.ca with the video details. Users may not be able to access high definition flavours of some videos until all processing has completed.

VIUTube Analytics Errors

VIUTube users may see internal server errors when trying to access video analytics.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIUTube Maintenance October 10, 2020

VIUTube will be undergoing maintenance on Saturday, October 10, 2020 from 6:00 am – 9:00 am. During this window users uploading media may experience delays or unexpected errors during upload. Users will not be able to edit, clip, copy, or make any changes to their uploaded media during this maintenance window.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

All Systems Stable

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

VIULearn – Slow Loading

VIULearn may load slower than usual. Our vendor, D2L, is working to resolve the underlying challenge on their servers.

All other systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.