Category Archives: Uncategorized

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIULearn Discover Self Registration Currently Unavailable

Users may see a 404 error when trying to enrol in courses through the Discover tool in VIULearn. Our vendor is working to resolve this issue. Users who are already enrolled in these courses can continue to access the course as normal through the My Courses widget or the Course Selector.

If you need immediately access to a course that is available through Discover, please email learnsupport@viu.ca for assistance in registering for the course.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIU Network Intermittent Connectivity

VIU is currently experiencing service issues that are impacting network and internet access on VIU’s campuses. VIU’s IT technicians are currently investigating and working with our Internet Service Provider to resolve this issue. For the latest updates, please visit https://viu-it.statuspage.io/

The internet access is intermittent, and may drop at any time. This will impact access to Zoom, VIULearn, VIUBlogs and VIUTube which all rely on a network connection. Where possible we recommend working with offline versions of your files until this issue is resolved.

Access to Zoom, VIULearn, VIUBlogs, and VIUTube is not affected for users who are connecting from off campus or with cellular data.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIULearn Login Restored

The challenge with VIULearn logins has been resolved. Thank you everyone for your patience while we worked with our vendor to resolve this issue.

All systems are now stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

Errors When Logging in to VIULearn and Zoom

Users are currently unable to login to VIULearn and Zoom through Single Sign On.  IT is working to resolve this issue as quickly as possible.

Until our regular login process is restored, users can sign in to VIULearn using their usual credentials at https://learn.viu.ca/d2l/login?noRedirect=1

Employees who created their Zoom account prior to March 17, 2020 can log in to Zoom using their email address and Zoom password. If you created your account on or after March 17, 2020 please contact learnsupport@viu.ca for assistance.

 Thank you for your patience and we apologize for the inconvenience.

Zoom Minimum Version Now Enforced

Hosts and participants in Zoom meetings will now need to have at least version 5.7 of the Zoom application in order to join a Zoom meeting. Download the latest version of Zoom at https://zoom.us/download.

If you do not have this version already installed, you will be prompted to update your client when you try to join a meeting and will need to wait for the update to complete before entering the meeting.

All Systems are currently stable.

If you have any questions, please email learnsupport@viu.ca.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.