Category Archives: Uncategorized

VIULearn Scheduled Maintenance April 21-25

We will be updating the way VIULearn receives information from VIU’s registration and records systems between April 21-25. During this update window, new information about enrolments, courses, and users will not be automatically imported to VIULearn. All changes made between April 21 and 25th will be imported once the maintenance is completed. 

If you need immediate access to a course in VIULearn during this window, please email learnsupport@viu.ca with your name, student number (if applicable) and the full course name (including the semester and section) so we can assist you.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

VIUTube My Media Library May Not Be Available

Some users may receive a blank screen when attempting to view their videos in their My Media area. This issue has been intermittent and ongoing since 11:00am Tuesday March 29th, 2022.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

VIULearn Email Delivery Issue Ongoing

Students with Hotmail.com email addresses may not be receiving some emails sent or forwarded from VIULearn. Our vendor is continuing to investigate this issue. We apologize for any inconvenience.

If you have a Hotmail.com email on your Student Record, please check your internal VIULearn mailbox periodically for any missed emails or change your forwarding email in VIULearn. If you need help changing your email, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

VIUBlogs Maintenance Complete

The maintenance to VIUBlogs is complete and all systems should be performing normally. If you notice any challenges with your VIUBlogs site, please contact learnsupport@viu.ca so we can assist you.

Continued Challenge with Email Delivery to Hotmail.com

Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.

If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.

VIULearn Automatic Emails Not Delivered for Hotmail Email Addresses

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails from VIULearn. For help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

VIULearn Full Service Restored

The challenges affecting VIULearn yesterday have now been resolved. If you are still seeing any reduced functionality in VIULearn, please contact learnsupport@viu.ca or call 250-740-6179.

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails. For help changing your email to a different address, please contact us by email or phone.

UPDATE: VIULearn Some Services Delayed or Not Available

We are seeing some improvements to VIULearn loading and functionality, but users may still experience slower than normal loading times and challenges seeing course tiles in My Courses. The VIULearn ePortfolio tool may also experience intermittent challenges.

To access your courses when the My Courses area does not load, please use the Course Selector icon in the upper right navigation bar.

Our vendor is continuing to work on resolving these challenges. If you have any questions or concerns, please email learnsupport@viu.ca or call 250-740-6179.