We are experiencing intermittent performance issues as well as occasional 500 errors when loading media on VIUTube. There may be intermittent issues playing VIUTube media. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.
If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.
We are pleased to report that all systems are stable.
At this time, you may not be able to view media that is usually available on VIUTube. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. Videos which are embedded in VIULearn or on external websites should play as expected, though links may not function.
If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.
We apologize for the inconvenience.
Copyright © 2024 Learning Technology Service Notices
Theme by Anders Noren — Up ↑
