VIUTube service has been restored. Media can now be uploaded as normal. Thank you for your patience.
All systems are now stable. If you have any questions, please email learnsupport@viu.ca
Author: Meara Kimball
VIUTube Challenge Update
We are continuing to see intermittent challenges with accessing and uploading VIUTube media. The service provider has made some modifications to improve performance and access. Users may experience further intermittent challenges while these modifications are being finalized.
Thank you for your patience. If you have any questions, please contact learnsupport@viu.ca
VIUTube Service Interruption
VIUTube experienced an issue with new media uploads over the weekend. Media uploaded on Sunday March 21st and the morning of Monday March 22nd may not appear in My Media. Our service provider has investigated and applied a fix to restore service. They are continuing to monitor the system in case of further issues.
New media uploads should be accessible in My Media. As a precaution when uploading media content, please use the Go to Media link and copy your media URL before navigating away. As long as you have the URL for your media, you should be able to view and share as normal. If you uploaded media during that time and do not have the media URL, we recommend re-uploading your media.
If you have any questions, please contact learnsupport@viu.ca
VIUTube Delays and Intermittent Errors
We are experiencing intermittent performance issues as well as occasional 500 errors when loading media on VIUTube. There may be intermittent issues playing VIUTube media. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.
If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.
All Systems Stable
We are pleased to report that all systems are stable.
VIUTube Media Unavailable
At this time, you may not be able to view media that is usually available on VIUTube. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. Videos which are embedded in VIULearn or on external websites should play as expected, though links may not function.
If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.
We apologize for the inconvenience.