Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails from VIULearn. For help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
The challenges affecting VIULearn yesterday have now been resolved. If you are still seeing any reduced functionality in VIULearn, please contact learnsupport@viu.ca or call 250-740-6179.
Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails. For help changing your email to a different address, please contact us by email or phone.
We are seeing some improvements to VIULearn loading and functionality, but users may still experience slower than normal loading times and challenges seeing course tiles in My Courses. The VIULearn ePortfolio tool may also experience intermittent challenges.
To access your courses when the My Courses area does not load, please use the Course Selector icon in the upper right navigation bar.
Our vendor is continuing to work on resolving these challenges. If you have any questions or concerns, please email learnsupport@viu.ca or call 250-740-6179.
Course images and banners may not load for all users at this time. If you do not see your course tiles under My Courses, please use the course selector icon (the waffle icon in the upper right) to access your courses. You may see an error on the course homepage where you normally see a banner.
Users may also experience slower than usual loading times for some parts of VIULearn at this time. This may cause challenges with uploading and viewing assignments and with completing quizzes. If possible, please postpone these activities until the issue is resolved.
Our vendor is currently working to resolve this issue and will have full service restored as soon as possible. We apologize for any inconvenience.
If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
Automatic Transcript of Zoom meetings is currently not working. Zoom is aware of the issue and investigating. We do not currently have an estimated time for this issue to be resolved. We apologize for any inconvenience.
All other systems are currently stable. If you have questions or need support please contact learnsupport@viu.ca.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
The iPeer platform (peerfeedback.viu.ca) will be updated to the latest version on October 28, 2021 from 8:30-10:00 am. We recommend that all users of iPeer save any work prior to this update window and refrain from making changes until the update is completed. If you have any questions, please contact learnsupport@viu.ca.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
Users may see a 404 error when trying to enrol in courses through the Discover tool in VIULearn. Our vendor is working to resolve this issue. Users who are already enrolled in these courses can continue to access the course as normal through the My Courses widget or the Course Selector.
If you need immediately access to a course that is available through Discover, please email learnsupport@viu.ca for assistance in registering for the course.
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