VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.
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VIUTube Scheduled Maintenance Aug 22-23
VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window.
As of August 13th, videos recorded using VIUTube’s Express Capture are not saving due to an unforeseen issue. This issue should be resolved once the scheduled maintenance has been completed.
While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture If you have questions, please contact learnsupport@viu.ca.
VIUTube Express Capture Currently Unavailable
Videos recorded using VIUTube’s Express Capture are currently not saving due to an unforeseen issue. We are working with our vendor Kaltura to resolve this issue as soon as possible. This outage affects all users who are attempting to record new videos using Express Capture.
While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture
All other systems including Personal Capture, access to videos, and uploading and playback on VIUTube are available and stable.
VIUTube Scheduled Maintenance Aug 22-23
VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.
New VIULearn Login
Students and employees will now log in to VIULearn using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU login page. Once you sign in, you will be automatically sent to the page you were trying to access.
If you have questions, please email learnsupport@viu.ca.
Scheduled Maintenance 4:00-4:30 pm July 23
Users may be unable to log in to VIULearn between 4:00 and 4:30 pm Thursday, July 23 while the IT department performs maintenance. If you need access to VIULearn during this window, please log in prior to 4:00 pm.
Students and employees will now log in to VIULearn using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU login page. Once you sign in, you will be automatically sent to the page you were trying to access.
If you have questions, please email learnsupport@viu.ca.
New Login Process for VIULearn – July 23, 2020
A new login process will be implemented for VIULearn on Thursday, July 23. Students and employees will now log in using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU signin page. Once you sign in, you will be automatically sent to the page you were trying to access.
Students and employees will continue to use their computer accounts, but will need to add viu\ before their username.
If you have questions, please email learnsupport@viu.ca
iPeer Maintenance 16 July – 2:00-4:00 PM
There may be a brief outage on the iPeer platform today between 2:00 pm and 4:00 pm while the platform is updated. If you have any questions, please contact learnsupport@viu.ca
New Login Process for VIULearn – July 23, 2020
A new login process will be implemented for VIULearn on Thursday, July 23. Students and employees will now log in using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU signin page. Once you sign in, you will be automatically sent to the page you were trying to access.
Students and employees will continue to use their computer accounts, but will need to add viu\ before their username.
If you have questions, please email learnsupport@viu.ca
All Systems Stable
We are pleased to report that all systems are stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.