Category: Uncategorized

At this time, you may not see any of your media in My Media in VIUTube or through VIULearn. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. All embedded media and direct links to media should work as expected.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

There are some ongoing issues in VIUTube following yesterday’s update.  Users may experience some performance issues including media not appearing as expected in My Media. Kaltura engineers are actively working to resolve these issues and will have full services restored as soon as possible. We apologize for the inconvenience.

We are pleased to report that all systems are stable.

VIUTube is now accessible. Videos can be played and shared as normal.

Media uploads are still not working as expected. We apologize for the inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

VIUTube is currently not available due to an outage on UBC’s servers where VIUTube media are stored. At this time there is no ETA for when this problem will be resolved.  We apologize for the inconvenience.

We are pleased to report that all systems are stable.

We will be conducting an update on VIUBlogs Monday, May 6 between 6:00 am and 9:00 am.  During this window, users may experience brief outages. We recommend not making changes to your blog during the maintenance window.

This update will introduce the new content creation experience for VIUBlogs. You can learn more about what is new at http://bit.ly/VIUBlogs

We are pleased to report that VIULearn, VIUBlogs, and VIUTube systems are stable. Students should now be able to access their Student Record to reset their Student Computer Accounts if necessary.

For more details on the ongoing IT issue, please visit https://viu-it.statuspage.io/

IT is currently investigating a challenge with Web services on the server isapp.viu.ca and students.viu.ca. This challenge is preventing all students from accessing anything in their student record.

Until this issue is resolved, faculty, staff, and students will not be able to reset their VIU computer accounts. If you are having difficulty logging in to VIULearn, VIUBlogs, or VIUTube, you will need to wait until these services are restored before you will be able to reset your password. For the most current information on this outage please visit https://viu-it.statuspage.io/

There will be a VIU-wide outage beginning at 8:00 am -8:00  pm Sunday, March 3. This outage will affect all VIU network systems including (but not limited to) VIULearn, VIUBlogs, and VIUTube. For full details and updates on the network status during any outage window, please see https://viu-it.statuspage.io/