Category: Uncategorized

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

The IT team will be performing some maintenance to the servers that host VIUBlogs on Wednesday, April 26 between 6:00 am and 7:00 am. During this maintenance window, the site may be unavailable for 15 minutes. To avoid losing any work, please save any work in progress before the maintenance window and avoid making changes to your site until after the maintenance is complete.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

Users can begin using VIUBlogs again after the outage from 8:30 am – 2:30 pm on April 3, 2023. However, some users may continue to see intermittent error messages.

If you see the error “Error establishing a database connection” or “Updating failed” please refresh the page and your page should load as normal. We are continuing to investigate this issue. We apologize for the inconveneince.

In order to avoid losing any new content, we strongly recommend writing content in a word processing program and copying it into VIUBlogs rather than writing content directly in VIUBlogs.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

VIUBlogs experienced an unexpected network outage starting at 8:30 am on April 3. We apologize for the inconvenience.

We are working with IT staff to resolve the underlying issue. Some users may experience intermittent access to their site until the issue is fully resolved. An update will be posted once the issue has been resolved.

If possible, please refrain from trying to make changes to your site until the issue has been fully resolved. If you have any questions please contact learnsupport@viu.ca.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

VIU IT will be performing updates on the system that hosts VIUBlogs on Wednesday January 25 from 6:00 am – 7:00 am. Please ensure you save any work in progress prior to the update and refrain from making changes to your site during the maintenance window.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

The old VIUTube platform (viuvidoes.viu.ca) is no longer in service. If you encounter any linked or embedded media that is displaying an error or pointing to the old site, please email CIEL at learnsupport@viu.ca with the URL of where that media is shared and a brief description so we can assist with updating that media.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

CIEL’s website (https://ciel.viu.ca) is continuing to experience some display issues. The site is fully functional, but menus and central landing pages on the site may display a list of links instead of the usual layout.

VIU’s IT department is working to resolve these challenges. We thank you for your patience and apologize for any inconvenience.

If you need support with finding information you would normally look for on our website, or with any of the tools we support including VIULearn, VIUTube, VIUBlogs and Zoom, please contact us by email at learnsupport@viu.ca or call 250-740-6179.