We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
VIU IT will be performing important maintenance on April 28. VIUBlogs sites may be inaccessible for up to 30 minutes between 6:00 am and 7:00 am on Wednesday, April 28th 2021. Users will not be able to log in or view any VIUBlogs sites until after the maintenance is complete. IT recommends that users close VIUBlogs and not use that tool during the maintenance window.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.
The underlying problem preventing VIUTube media from processing has been resolved and users can begin uploading media again as usual. Users may see a slight delay this afternoon as the backlog of uploaded media is processed. Thank you for your patience.
If you have any questions, please email learnsupport@viu.ca or call 250-740-6179.
There is currently an issue preventing VIUTube videos from being processed after upload. We recommend not uploading videos to VIUTube at this time. Videos upload on or after April 5, 2021 may be affected. Please retain any source files for uploaded media until this issue is resolved.
The problem has been reported to our vendor who is investigating. At this time we do not have an estimated time for resolution. If you have any questions, please email learnsupport@viu.ca. We apologize for the inconvenience.
We are pleased to report that all systems are currently stable.
If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST and will get back to you as soon as possible.
VIUTube service has been restored. Media can now be uploaded as normal. Thank you for your patience.
All systems are now stable. If you have any questions, please email learnsupport@viu.ca
We are continuing to see intermittent challenges with accessing and uploading VIUTube media. The service provider has made some modifications to improve performance and access. Users may experience further intermittent challenges while these modifications are being finalized.
Thank you for your patience. If you have any questions, please contact learnsupport@viu.ca
VIUTube experienced an issue with new media uploads over the weekend. Media uploaded on Sunday March 21st and the morning of Monday March 22nd may not appear in My Media. Our service provider has investigated and applied a fix to restore service. They are continuing to monitor the system in case of further issues.
New media uploads should be accessible in My Media. As a precaution when uploading media content, please use the Go to Media link and copy your media URL before navigating away. As long as you have the URL for your media, you should be able to view and share as normal. If you uploaded media during that time and do not have the media URL, we recommend re-uploading your media.
If you have any questions, please contact learnsupport@viu.ca
VIUTube service has been restored. Media can now be uploaded as normal. Media that was uploaded between 11:30 pm March 17 and 10:30 am March 18 may not appear in your My Media. We are currently investigating this challenge. Thank you for your patience.
All systems are now stable. If you have any questions, please email learnsupport@viu.ca .
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