We are pleased to report that all systems are stable.
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VIUTube Uploads Not Processing
VIUTube is now accessible. Videos can be played and shared as normal.
Media uploads are still not working as expected. We apologize for the inconvenience.
If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.
VIUTube Not Accessible
Update: UBC is still working to resolve issues on their servers resulting in VIUTube (http://viuvideos.viu.ca) not loading at this time. Videos which are embedded in VIULearn or on external websites should now play as expected. We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.
VIUTube Unavailable
VIUTube is currently not available due to an outage on UBC’s servers where VIUTube media are stored. At this time there is no ETA for when this problem will be resolved. We apologize for the inconvenience.
Challenges with VIULearn in Chrome Browser
At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.
If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.
All Systems Stable
We are pleased to report that all systems are stable.
VIUBlogs Scheduled Update May 6
We will be conducting an update on VIUBlogs Monday, May 6 between 6:00 am and 9:00 am. During this window, users may experience brief outages. We recommend not making changes to your blog during the maintenance window.
This update will introduce the new content creation experience for VIUBlogs. You can learn more about what is new at http://bit.ly/VIUBlogs
All Systems Stable
We are pleased to report that all systems are stable.
Systems Stable
We are pleased to report that VIULearn, VIUBlogs, and VIUTube systems are stable. Students should now be able to access their Student Record to reset their Student Computer Accounts if necessary.
For more details on the ongoing IT issue, please visit https://viu-it.statuspage.io/
VIU Computer Password Reset Not Available
IT is currently investigating a challenge with Web services on the server isapp.viu.ca and students.viu.ca. This challenge is preventing all students from accessing anything in their student record.
Until this issue is resolved, faculty, staff, and students will not be able to reset their VIU computer accounts. If you are having difficulty logging in to VIULearn, VIUBlogs, or VIUTube, you will need to wait until these services are restored before you will be able to reset your password. For the most current information on this outage please visit https://viu-it.statuspage.io/