Month: August 2022

VIUTube media has been migrated to the new platform. Employees should see their media in a folder in Manage Media inside the new platform. 

Students who use VIUTube will need to access VIUTube from the link in the VIULearn navigation bar to trigger the account creation process. Once the account has been created, students can email CIEL to let us know their account has been created and they would like their content migrated to their account. 

Please check your media library by September 15, 2022 to ensure all of your media appears as expected. If you see any discrepancies please contact CIEL as soon as possible with the details of what you expected to see and do not. All media on the old VIUtube platform will be permanently deleted once that service ends on September 30, 2022.

If you have questions about accessing your media or any other element of using the new VIUTube, please contact us at learnsupport@viu.ca so we can assist you. 

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

VIULearn should now be available for all users. If your My Courses widget or course banners are not loading, please try clearing your browser’s cache and then re-load VIULearn.

If you have any questions or concerns, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179.

Users are currently unable to login or access VIULearn.

Our vendor is currently working to resolve this issue and will have full service restored as soon as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

On August 8, 2022 the minimum Zoom client version for all hosts and participants in Zoom meetings connected to VIU’s institutional account will be 5.10.0. If your Zoom client is not updated to at least 5.10.0 on August 8, you will be prompted to update Zoom before you can join a meeting.

If you need help updating your Zoom client, please contact learnsupport@viu.ca or visit https://support.zoom.us/hc/articles/201362233