We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 5:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

If you experienced “Processing Failed” errors in VIUTube after a Browser Capture recording, your recordings should now have processed successfully. If you are still seeing any lingering challenges, please let us know.

When using VIUTube’s Browser Capture application, users will get a Processing Failed error message after their browser capture videos have been uploaded to VIUTube.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

In the meantime, please do not delete any videos that have failed to process.

If you need to record a browser capture video while this issue is ongoing, please Download your browser capture video rather then clicking the Upload button. Once the video file has downloaded to your device, please upload the file to your VIUTube media library using the standard uploading process.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.