Author: Jenna Auringer

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBlogs or Microsoft Teams meetings, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

Our main support line (250.740.6179) is now reliably receiving calls and voicemails.

If you need support with VIULearn, VIUTube, VIUBlogs or Microsoft Teams meetings, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

Due to complications from a storm on November 19, our main support line (250.740.6179) is not reliably receiving calls.

If you need support with VIULearn, VIUTube, VIUBlogs or Microsoft Teams meetings, please contact us at learnsupport@viu.ca We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca

Users who have attempted to create a VIUBlog site recently may notice that their site has not been created correctly and they will not be able to navigate, create, or customize their newly created site.

To prevent further broken sites from being created we have disabled site creation. We apologize for the inconvenience and are working with IT staff to solve the underlying issue.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

The old VIUTube platform (viuvidoes.viu.ca) is no longer in service. If you encounter any linked or embedded media that is displaying an error or pointing to the old site, please email CIEL at learnsupport@viu.ca with the URL of where that media is shared and a brief description so we can assist with updating that media.

If you need support with VIULearn, VIUTube, VIUBlogs or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call us at 250-740-6179. We are open 9:00 am – 4:00 pm, Monday-Friday, except days of university closure. You can also find help resources at https://ciel.viu.ca.

When using VIUTube’s Browser Capture application, users will get a Processing Failed error message after their browser capture videos have been uploaded to VIUTube.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

In the meantime, please do not delete any videos that have failed to process.

If you need to record a browser capture video while this issue is ongoing, please Download your browser capture video rather then clicking the Upload button. Once the video file has downloaded to your device, please upload the file to your VIUTube media library using the standard uploading process.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

Users are currently unable to login or access VIULearn.

Our vendor is currently working to resolve this issue and will have full service restored as soon as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

Some users may receive a blank screen when attempting to view their videos in their My Media area. This issue has been intermittent and ongoing since 11:00am Tuesday March 29th, 2022.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.