Category: Uncategorized

We will be updating the way VIULearn receives information from VIU’s registration and records systems between April 21-25. During this update window, new information about enrolments, courses, and users will not be automatically imported to VIULearn. All changes made between April 21 and 25th will be imported once the maintenance is completed. 

If you need immediate access to a course in VIULearn during this window, please email learnsupport@viu.ca with your name, student number (if applicable) and the full course name (including the semester and section) so we can assist you.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

Some users may receive a blank screen when attempting to view their videos in their My Media area. This issue has been intermittent and ongoing since 11:00am Tuesday March 29th, 2022.

We do not currently have an estimated time of resolution, but technicians are working on finding and resolving the underlying issue. Thank you for your patience.

If you have questions, please contact learnsupport@viu.ca or call us at 250-740-6179.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

Students with Hotmail.com email addresses may not be receiving some emails sent or forwarded from VIULearn. Our vendor is continuing to investigate this issue. We apologize for any inconvenience.

If you have a Hotmail.com email on your Student Record, please check your internal VIULearn mailbox periodically for any missed emails or change your forwarding email in VIULearn. If you need help changing your email, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

The maintenance to VIUBlogs is complete and all systems should be performing normally. If you notice any challenges with your VIUBlogs site, please contact learnsupport@viu.ca so we can assist you.

Continued Challenge with Email Delivery to Hotmail.com

Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.

If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails from VIULearn. For help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

The challenges affecting VIULearn yesterday have now been resolved. If you are still seeing any reduced functionality in VIULearn, please contact learnsupport@viu.ca or call 250-740-6179.

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails. For help changing your email to a different address, please contact us by email or phone.

We are seeing some improvements to VIULearn loading and functionality, but users may still experience slower than normal loading times and challenges seeing course tiles in My Courses. The VIULearn ePortfolio tool may also experience intermittent challenges.

To access your courses when the My Courses area does not load, please use the Course Selector icon in the upper right navigation bar.

Our vendor is continuing to work on resolving these challenges. If you have any questions or concerns, please email learnsupport@viu.ca or call 250-740-6179.

Course images and banners may not load for all users at this time. If you do not see your course tiles under My Courses, please use the course selector icon (the waffle icon in the upper right) to access your courses. You may see an error on the course homepage where you normally see a banner.

Users may also experience slower than usual loading times for some parts of VIULearn at this time. This may cause challenges with uploading and viewing assignments and with completing quizzes. If possible, please postpone these activities until the issue is resolved.

Our vendor is currently working to resolve this issue and will have full service restored as soon as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.