Category Archives: VIULearn

VIULearn Emails Not Delivered to Hotmail Email Addresses

Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.

If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.

If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

Scheduled Maintenance Wednesday September 11

We are pleased to report all systems are stable.

On Wednesday, September 11, 2019, the IT department will be performing a monthly update that will prevent on campus access to VIULearn, VIUTube, and VIUBlogs for up to 15 minutes at a time during the maintenance windows. Maintenance is scheduled from 6:00 am to 7:30 am and from 5:00 pm to 6:30 pm. For more information please see https://viu-it.statuspage.io/.

Users who are accessing our systems from home may experience challenges logging in if attempting to sign in during the maintenance window.

Challenges with VIULearn in Chrome Browser

At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.