VIULearn access has been restored. We apologize for the inconvenience caused by today’s outage.
You may experience slower than normal loading times for some pages. If you encounter any unexpected errors, please contact CIEL at learnsupport@viu.ca.
Category: VIULearn
VIULearn not available
VIULearn is currently not available. Our vendor is working to resolve the underlying problem. We do not currently have an estimated time of resolution.
Some users may be able to log in, but experience slow loading and intermittent errors.
We apologize for the inconvenience. We will post an update when service is restored.
If you need to access VIUTube during the VIULearn outage, you can log in directly at https://viu.yuja.com/.
VIUBlogs Scheduled Maintenance – Feb 11, 8:30-12:30
VIUBlogs will be undergoing scheduled maintenance on Friday, February 11, 2022. In order to avoid losing any work, please refrain from making changes to any VIUBlogs sites between 8:30 am and 12:30 pm. The VIUBlogs platform will be completely unavailable for up to two hours during this maintenance window.
VIULearn Challenge with Hotmail.com Email is Ongoing
Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.
If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.
VIULearn Emails Not Delivered to Hotmail Email Addresses
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
VIULearn Discover Tool Restored, VIULearn Emails Not Delivered to Hotmail Email Addresses
VIULearn Discover Tool Restored
Access to Discover, VIULearn’s self-registration tool, has been restored. Users should be able to view and register for courses through Discover as usual.
VIULearn Emails Not Delivered to Hotmail Addresses
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
VIULearn Discover Self Registration Currently Unavailable, & VIULearn Emails Not Delivered to Hotmail Email Addresses
VIULearn Discover Tool
Discover, VIULearn’s self-registration tool, is currently unavailable. Courses will not load and using the search feature results in a 404 error. Users cannot currently register in courses through the Discover tool.
Our vendor is aware of this issue and is working to resolve it. Please watch this space for updates. If possible, please wait for a resolution before registering in Discover courses.
If users urgently need to register in Discover courses, please contact learnsupport@viu.ca or the owner of the specific course to request access.
VIULearn Emails & Hotmail
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
VIULearn Emails Not Delivered to Hotmail Email Addresses
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
All Systems Stable
We are pleased to announce that all systems are stable.
Scheduled Maintenance Wednesday September 11
We are pleased to report all systems are stable.
On Wednesday, September 11, 2019, the IT department will be performing a monthly update that will prevent on campus access to VIULearn, VIUTube, and VIUBlogs for up to 15 minutes at a time during the maintenance windows. Maintenance is scheduled from 6:00 am to 7:30 am and from 5:00 pm to 6:30 pm. For more information please see https://viu-it.statuspage.io/.
Users who are accessing our systems from home may experience challenges logging in if attempting to sign in during the maintenance window.
Challenges with VIULearn in Chrome Browser
At this time we are experiencing a challenge that is preventing system dialogues and pop-ups from behaving as expected in VIULearn when using Google Chrome. If you are experiencing challenges with VIULearn at this time, please switch to another supported, modern browser (such as Firefox, Edge, Safari or Opera). We apologize for any inconvenience.
If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.