We are pleased to report that all systems are currently stable.
If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.
Students with Hotmail.com email addresses may not be receiving some emails sent or forwarded from VIULearn. Our vendor is continuing to investigate this issue. We apologize for any inconvenience.
If you have a Hotmail.com email on your Student Record, please check your internal VIULearn mailbox periodically for any missed emails or change your forwarding email in VIULearn. If you need help changing your email, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
The maintenance to VIUBlogs is complete and all systems should be performing normally. If you notice any challenges with your VIUBlogs site, please contact learnsupport@viu.ca so we can assist you.
Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.
If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.
VIUBlogs will be undergoing scheduled maintenance on Friday, February 11, 2022. In order to avoid losing any work, please refrain from making changes to any VIUBlogs sites between 8:30 am and 12:30 pm. The VIUBlogs platform will be completely unavailable for up to two hours during this maintenance window.
Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.
If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Access to Discover, VIULearn’s self-registration tool, has been restored. Users should be able to view and register for courses through Discover as usual.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Discover, VIULearn’s self-registration tool, is currently unavailable. Courses will not load and using the search feature results in a 404 error. Users cannot currently register in courses through the Discover tool.
Our vendor is aware of this issue and is working to resolve it. Please watch this space for updates. If possible, please wait for a resolution before registering in Discover courses.
If users urgently need to register in Discover courses, please contact learnsupport@viu.ca or the owner of the specific course to request access.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Students with Hotmail.com email addresses may not be receiving system generated notification, assignment submission confirmation emails, and emails sent from other users from within VIULearn.
If you are an instructor who emails students through the Classlist tool in VIULearn, please consider sending any emails to your students from Outlook or through the Email Classlist function in the Student Record System.
If you are a student and need help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails from VIULearn. For help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.
All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.
The challenges affecting VIULearn yesterday have now been resolved. If you are still seeing any reduced functionality in VIULearn, please contact learnsupport@viu.ca or call 250-740-6179.
Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails. For help changing your email to a different address, please contact us by email or phone.
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