Monthly Archives: March 2021

VIUTube Service Challenges

VIUTube servers were down from approximately 8:00 pm PST March 10 to 1:00 am PST March 11. During this outage, users may have seen errors when trying to play videos or access https://viuvideos.viu.ca.

The servers are back online; however, we are continuing to see experiencing intermittent performance issues as well as occasional 500 errors when loading media on VIUTube. There may be intermittent issues playing VIUTube media. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.

If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.

VIUTube Delays and Intermittent Errors

We are experiencing intermittent performance issues as well as occasional 500 errors when loading media on VIUTube. There may be intermittent issues playing VIUTube media. Our vendor, Kaltura is aware of the challenge and working to resolve the issue.

If you receive an error when trying to load a video, please try refreshing the page to reload the video. We apologize for the inconvenience.

All Systems Stable

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST and will get back to you as soon as possible.

Services Restored

Users may have experienced an error when trying to sign in to VIULearn, VIUBlogs, VIUTube, or Zoom between 9:00pm-11:00pm PST on Wednesday, March 3, 2021 due to an unexpected login server problem. Users who were already logged into these services before this outage should not have been effected. This issue has since been resolved and services should now be working as expected. If you are still having trouble logging in, please email learnsupport@viu.ca.

All services are now stable.

All Systems Stable


We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

Services Restored

Users may have experienced an error when trying to sign in to VIULearn, VIUBlogs, VIUTube, or Zoom between 11:30am-12:00pm on Tuesday, March 2, 2021. Services should now be working as expected. If you are still having trouble logging in, please email learnsupport@viu.ca.

All services are now stable.