Category: Uncategorized

Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning. 

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.

We are currently experiencing delays in emails sent to learnsupport@viu.ca and ciel@viu.ca creating new tickets or adding replies to existing tickets. Our vendor is investigating the issue and will have it resolved as soon as possible.

In the meantime, please continue to email support requests to learnsupport@viu.ca. CIEL staff will monitor that inbox and get back to you as soon as possible. You will not receive the automated email confirming your message has been received at this time.

If you have an existing ticket or issue that you want to update, you can open a brand new email to learnsupport@viu.ca with a reference to your original ticket request and we will append your comment or question onto your existing ticket or you can call us at 250-740-6179 for more immediate assistance.

Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning. 

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.

Some users may encounter a security error when trying to sign in to VIULearn. The IT team is aware of this challenge and working to find a resolution. In the meantime, please try logging in at https://learn.viu.ca/d2l/login?noRedirect=1.

You can find updates about the current issue at https://viu-it.statuspage.io/

If you have any questions or concerns, please contact us at learnsupport@viu.ca or the IT department at ithelp@viu.ca.

Media creation and uploads are no longer available at https://viu videos.viu.ca. To add new content to VIUTube, please use the new VIUTube which can be accessed from the navigation bar inside VIULearn.

Users trying to upload media from the Kaltura Capture software will receive the following error: “We are unable to connect right now. Please check your network and try again.” For assistance finding the local recording file and uploading it to the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning.

If you have any questions or concerns you can reach The Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available 9:00 am – 4:00 pm Monday-Friday except days of university closure.

The transition to a new VIUTube service will begin on Monday, July 4. VIU Students and Employees will be able to access the new VIUTube through links in VIULearn to upload and create content using the new platform by 4:00pm on July 4. 

New uploads and media creation to the old VIUTube platform (viuvideos.viu.ca) will be disabled once the new platform is set up. Users may experience a brief period where media creation is possible on both platforms before the old platform is disabled. Existing media can still be accessed on the old platform. Migration of this media will begin in mid-July and take approximately 6 weeks to complete. 

If you have any questions about this change or need help using the new VIUTube platform, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca 

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

On Wednesday, June 7, 2022, CIEL will be changing over to the new ticket management system implemented by the IT department in December. VIU employees and students can continue to request support by emailing learnsupport@viu.ca. However, the automatic email confirmation when you submit a request and the format for replies sent by the CIEL team will look slightly different. Replies from our new system will come from CIEL SERVICES.  

While we are in the process of switching to the new system there may be a delay in sending the automatic ticket created emails. If you are replying to or updating an existing support request that was submitted on or before June 1, you may receive an automated “ticket created” email. You can reply to the ticket created confirmation email to add additional information to your request at any time.

If you have any questions about this change or need support with VIULearn, VIUTube, VIUBlogs, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

We are pleased to report that all systems are currently stable.

If you need support with VIULearn, VIUTube, VIUBLogs, or Zoom, please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday from 9:00 am to 4:00 pm PST, excluding days when the university is closed.

The scheduled maintenance to VIULearn is now complete. If you do not see a course you expected to see in VIULearn, or are seeing any other unexpected behaviour, please contact learnsupport@viu.ca so we can assist you.

All systems are currently stable.