Category: Uncategorized

Hotmail is currently blocking Assignment Submission email confirmations and other email notifications sent from learnsupport@d2l.viu.ca as Hotmail believes these email notifications are spam. We apologize for any inconvenience this may cause. We are currently working with our vendor to resolve this issue as soon as possible.

In the meantime, if users have an alternative email address and domain that they would like to receive notifications to instead, they can edit their notification preferences by clicking their Profile Icon in the upper right hand corner and navigating to the Notifications preference screen.

More information about editing and changing your email and notification preferences can be found on our website here: https://ciel.viu.ca/pages/account-settings-and-notifications

Users can also view any notifications that they have received by logging into VIULearn and clicking the Notification Bell at the top of the screen.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

Automatic Transcript of Zoom meetings is currently not working. Zoom is aware of the issue and investigating. We do not currently have an estimated time for this issue to be resolved. We apologize for any inconvenience.

All other systems are currently stable. If you have questions or need support please contact learnsupport@viu.ca.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

The iPeer platform (peerfeedback.viu.ca) will be updated to the latest version on October 28, 2021 from 8:30-10:00 am. We recommend that all users of iPeer save any work prior to this update window and refrain from making changes until the update is completed. If you have any questions, please contact learnsupport@viu.ca.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

Users may see a 404 error when trying to enrol in courses through the Discover tool in VIULearn. Our vendor is working to resolve this issue. Users who are already enrolled in these courses can continue to access the course as normal through the My Courses widget or the Course Selector.

If you need immediately access to a course that is available through Discover, please email learnsupport@viu.ca for assistance in registering for the course.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

VIU is currently experiencing service issues that are impacting network and internet access on VIU’s campuses. VIU’s IT technicians are currently investigating and working with our Internet Service Provider to resolve this issue. For the latest updates, please visit https://viu-it.statuspage.io/

The internet access is intermittent, and may drop at any time. This will impact access to Zoom, VIULearn, VIUBlogs and VIUTube which all rely on a network connection. Where possible we recommend working with offline versions of your files until this issue is resolved.

Access to Zoom, VIULearn, VIUBlogs, and VIUTube is not affected for users who are connecting from off campus or with cellular data.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.