Category: Uncategorized

The maintenance to VIUBlogs is complete and all systems should be performing normally. If you notice any challenges with your VIUBlogs site, please contact learnsupport@viu.ca so we can assist you.

Continued Challenge with Email Delivery to Hotmail.com

Students who have Hotmail.com email addresses may continue not to receive email sent from VIULearn to their Hotmail email account. Our vendor is working to identify and resolve the underlying challenge. We apologize for the inconvenience.

If you have any questions or need help adjusting your email in VIULearn, please contact learnsupport@viu.ca.

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails from VIULearn. For help changing your email to a different address, please contact us at learnsupport@viu.ca or call 250-740-6179.

All systems are otherwise stable. If you have questions or need support, please contact us by email or phone.

The challenges affecting VIULearn yesterday have now been resolved. If you are still seeing any reduced functionality in VIULearn, please contact learnsupport@viu.ca or call 250-740-6179.

Students with Hotmail.com email addresses may not be receiving system generated notification and assignment submission confirmation emails. For help changing your email to a different address, please contact us by email or phone.

We are seeing some improvements to VIULearn loading and functionality, but users may still experience slower than normal loading times and challenges seeing course tiles in My Courses. The VIULearn ePortfolio tool may also experience intermittent challenges.

To access your courses when the My Courses area does not load, please use the Course Selector icon in the upper right navigation bar.

Our vendor is continuing to work on resolving these challenges. If you have any questions or concerns, please email learnsupport@viu.ca or call 250-740-6179.

Course images and banners may not load for all users at this time. If you do not see your course tiles under My Courses, please use the course selector icon (the waffle icon in the upper right) to access your courses. You may see an error on the course homepage where you normally see a banner.

Users may also experience slower than usual loading times for some parts of VIULearn at this time. This may cause challenges with uploading and viewing assignments and with completing quizzes. If possible, please postpone these activities until the issue is resolved.

Our vendor is currently working to resolve this issue and will have full service restored as soon as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact us at learnsupport@viu.ca or call 250-740-6179.

Hotmail is currently blocking Assignment Submission email confirmations and other email notifications sent from learnsupport@d2l.viu.ca as Hotmail believes these email notifications are spam. We apologize for any inconvenience this may cause. We are currently working with our vendor to resolve this issue as soon as possible.

In the meantime, if users have an alternative email address and domain that they would like to receive notifications to instead, they can edit their notification preferences by clicking their Profile Icon in the upper right hand corner and navigating to the Notifications preference screen.

More information about editing and changing your email and notification preferences can be found on our website here: https://ciel.viu.ca/pages/account-settings-and-notifications

Users can also view any notifications that they have received by logging into VIULearn and clicking the Notification Bell at the top of the screen.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

Automatic Transcript of Zoom meetings is currently not working. Zoom is aware of the issue and investigating. We do not currently have an estimated time for this issue to be resolved. We apologize for any inconvenience.

All other systems are currently stable. If you have questions or need support please contact learnsupport@viu.ca.

We are pleased to report that all systems are currently stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca or call 250-740-6179. We are available Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm PST.

The iPeer platform (peerfeedback.viu.ca) will be updated to the latest version on October 28, 2021 from 8:30-10:00 am. We recommend that all users of iPeer save any work prior to this update window and refrain from making changes until the update is completed. If you have any questions, please contact learnsupport@viu.ca.