Category: VIUTube

VIUTube Service Restored

March 25, 2021 / Meara Kimball

VIUTube service has been restored. Media can now be uploaded as normal. Thank you for your patience.

All systems are now stable. If you have any questions, please email learnsupport@viu.ca

VIUTube experienced an issue with new media uploads over the weekend. Media uploaded on Sunday March 21st and the morning of Monday March 22nd may not appear in My Media. Our service provider has investigated and applied a fix to restore service. They are continuing to monitor the system in case of further issues.

New media uploads should be accessible in My Media. As a precaution when uploading media content, please use the Go to Media link and copy your media URL before navigating away. As long as you have the URL for your media, you should be able to view and share as normal. If you uploaded media during that time and do not have the media URL, we recommend re-uploading your media.

If you have any questions, please contact learnsupport@viu.ca

All Systems Stable

September 12, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to announce that all systems are stable.

Scheduled Maintenance Wednesday September 11

September 9, 2019 / Jacqueline Kirkham / 0 Comments

We are pleased to report all systems are stable.

On Wednesday, September 11, 2019, the IT department will be performing a monthly update that will prevent on campus access to VIULearn, VIUTube, and VIUBlogs for up to 15 minutes at a time during the maintenance windows. Maintenance is scheduled from 6:00 am to 7:30 am and from 5:00 pm to 6:30 pm. For more information please see https://viu-it.statuspage.io/.

Users who are accessing our systems from home may experience challenges logging in if attempting to sign in during the maintenance window.

VIUTube Media Unavailable

August 7, 2019 / Meara Kimball / 0 Comments

At this time, you may not be able to view media that is usually available on VIUTube. This is a result of a challenge with the recent update which our service vendor, Kaltura, is still working to fix. Videos which are embedded in VIULearn or on external websites should play as expected, though links may not function.

If you are looking for a specific media file, please send an email to learnsupport@viu.ca with as much detail as possible and we will provide you with a direct link to view your media file or an embed code so you can add that media to your course or website.

We apologize for the inconvenience.

VIUTube Scheduled Maintenance July 27

July 12, 2019 / Jacqueline Kirkham / 0 Comments

VIUTube will undergo routine maintenance on Saturday July 27th between 12:00pm and 10:00pm. During this time VIUTube will be unavailable. We apologize for any inconvenience.

VIUTube Not Accessible

June 18, 2019 / Jacqueline Kirkham / 0 Comments

Update: UBC is still working to resolve issues on their servers resulting in VIUTube (http://viuvideos.viu.ca) not loading at this time. Videos which are embedded in VIULearn or on external websites should now play as expected. We apologize for the inconvenience and will provide another update by 9:30 am Wednesday June 19.