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VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window.

As of August 13th, videos recorded using VIUTube’s Express Capture are not saving due to an unforeseen issue. This issue should be resolved once the scheduled maintenance has been completed.

While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture If you have questions, please contact learnsupport@viu.ca.

Videos recorded using VIUTube’s Express Capture are currently not saving due to an unforeseen issue. We are working with our vendor Kaltura to resolve this issue as soon as possible. This outage affects all users who are attempting to record new videos using Express Capture.

While this issue is ongoing, please use VIUTube Personal Capture if you would like to record a video. A getting started guide for Personal Capture can be found on our website here: https://ciel.viu.ca/learning-technologies-innovation/technology-tools/viutube/using-personal-capture

All other systems including Personal Capture, access to videos, and uploading and playback on VIUTube are available and stable.

VIUTube will be undergoing scheduled maintenance beginning at 4:00 pm Saturday, August 22, 2020 and continuing to 11:59 PM on Sunday, August 23, 2020. Users may be unable to access VIUTube media and tools during the maintenance window. If you have questions, please contact learnsupport@viu.ca.

Students and employees will now log in to VIULearn using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU login page. Once you sign in, you will be automatically sent to the page you were trying to access. 

If you have questions, please email learnsupport@viu.ca.

Users may be unable to log in to VIULearn between 4:00 and 4:30 pm Thursday, July 23 while the IT department performs maintenance. If you need access to VIULearn during this window, please log in prior to 4:00 pm.

Students and employees will now log in to VIULearn using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU login page. Once you sign in, you will be automatically sent to the page you were trying to access. 

If you have questions, please email learnsupport@viu.ca.

A new login process will be implemented for VIULearn on Thursday, July 23. Students and employees will now log in using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU signin page. Once you sign in, you will be automatically sent to the page you were trying to access. 

Students and employees will continue to use their computer accounts, but will need to add viu\ before their username.

If you have questions, please email learnsupport@viu.ca

There may be a brief outage on the iPeer platform today between 2:00 pm and 4:00 pm while the platform is updated. If you have any questions, please contact learnsupport@viu.ca

A new login process will be implemented for VIULearn on Thursday, July 23. Students and employees will now log in using Single Sign On. When you try to access VIULearn, you will be redirected to a VIU signin page. Once you sign in, you will be automatically sent to the page you were trying to access. 

Students and employees will continue to use their computer accounts, but will need to add viu\ before their username.

If you have questions, please email learnsupport@viu.ca

We are pleased to report that all systems are stable.

If you need assistance with VIULearn, VIUBlogs, VIUTube, or Zoom please contact the Centre for Innovation and Excellence in Learning at learnsupport@viu.ca. We are online Monday-Friday (excluding holidays) from 9:00 am to 4:00 pm and will get back to you as soon as possible.

All systems are currently stable.

If you are using Zoom for meetings or online class sessions, you will need to update your Zoom client to version 5.0 in order to continue using the software. Users on VIU-owned devices can find the update in the Software Center. Users on personal computers can install the latest version of Zoom from https://viu.zoom.us/download#client_4meeting

If you have any questions, please email learnsupport@viu.ca